Question 1

Do you offer free shipping?

Accepted Answer

Yes. Excavatorschain provides FREE freight shipping on all orders within the United States.

Question 2

How are the products delivered?

Accepted Answer

All products are shipped via freight carriers and delivered curbside. The carrier will deliver the item to the nearest accessible point at your delivery address.

Question 3

How long does delivery take?

Accepted Answer

• Order processing: 1–3 business days
 • Estimated delivery: 5–10 business days, depending on location and carrier
Delivery times may vary for remote areas.

Question 4

What should I do if my order arrives damaged?

Accepted Answer

Please inspect your shipment upon delivery.

If there is any damage:
1. Note it on the delivery receipt
2. Take photos
3. Contact us within 48 hours
This allows us to file a freight claim on your behalf.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery.
Returned items must be:
 • Unused
 • Uninstalled
 • In original packaging
A 20% restocking fee applies. Return freight costs are the customer’s responsibility.

Question 6

Can I return a lift after it has been installed?

Accepted Answer

No. Products that have been installed or used are not eligible for return.

Question 7

Do your products come with a warranty?

Accepted Answer

Yes. Machinechains products include a 1-year limited warranty covering manufacturing defects under normal use.

Question 8

Do you offer installation services?

Accepted Answer

No. Excavatorschain does not provide installation services. We recommend using a qualified professional installer to ensure proper setup and safety.

Question 9

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Secure payment options available at checkout.

Question 10

How can I contact customer support?

Accepted Answer

Contact Information – Machinechains
 • Address: 2522 S Malt Ave, Commerce, CA 90040, United States
 • Email: contact@machinechains.us(mailto:contact@machinechains.us)
 • Phone: +1 (386) 351-0954
 • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

Question 11

Are your lifts suitable for home garages?

Accepted Answer

Yes. Many Machinechains products are suitable for home garages, but we recommend checking ceiling height, power requirements, and space before ordering

Question 12

Where is Machinechains located?

Accepted Answer

Machinechains operates in the United States with a business address at 2522 S Malt Ave, Commerce, CA 90040. We serve customers nationwide with free freight shipping.

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